Gate Upgrade FAQs
Since ABDI Gate Access was implemented at Championsgate in 2014 no upgrades to the software or hardware have been performed. ABDI was sold to Envera in 2024 and as such is an end of life product.
During 2024 and into 2025 a number of studies were performed by the Masters board to determine issues with current gate access solutions and processes which were then rolled into a formal RFP during second half of 2025 with 5 solutions considered. The Gate Access Advisory Panel performed extensive calls with all the vendors as well as market analysis taking into account the relatively unique requirements of Championsgate given our multi gate / area needs as well as a large and diverse mix of needs across permanent residents and short term rental needs. This culminated in a recommendation to pursue one of 2 suitable solutions being Symliv and Proptia.
Masters board and the Gate Access Advisory panel then entered into final negotiations primarily related to pricing with both vendors with Symliv then being selected.
What is happening and why?
Barcodes will remain valid throughout and after full transition. All existing barcode locations remain in place. Bella Citta will remain as a barcode only location solely for the use of owners and permanent residents. No License plate recognition camera or check in facilities will be available at Bella Citta. Bella Citta will be the command post where all unmanned virtual call boxes are answered, CCTV cameras are monitored from as well as coordinating with all gatehouses and dispatching additional floating gate attendants to address any gate buildups and coordinating with HOA team on any issues.
QR Codes and Orange Passes will completely disappear. As of May 22nd 2026 there are no QR code scanners onsite, Orange Passes will continue to be issued until Symliv is live which is expected to be June 9 2026 at the earliest.
Starting week of June 29th 2026 we anticipate subject to weather for all manned and unmanned perimiter gates to be fully license plate enabled.
With the removal of Orange passes and following consultation with management at Oasis and Retreat Clubs, any proof of a valid stay will be accepted for access. This could be an email confirmation from an owner or property manager, showing a confirmed reservation via a platform such as Airbnb, VRBO etc. Owners can of course still show Fobs as is the current process. Please note that proof of stay may also be required for use of Tennis and Pickleball during random checks by HOA staff. As part of Symliv Phase 3 the Masters board are looking at options to activate amenity access to Tennis / Pickelball, Dog Park and potentially Clubs further down the line. All Masters amenities remain and always will be available to all Masters members and their invited guests.
What will stay and what will go?
We anticipate sending registration links to all owners and Property Managers to register for Symliv on Tuesday 26th May 26 with a full go-live on Symliv on Monday 15th June 26.
When will we get access to Symliv?
Do we need to migrate our own data from Gate Access to Symliv?
All barcodes have already been migrated to Symliv and are currently being dual maintained between GateAccess and Symliv.
We currently have a very large number of registered guests and vendors in Gate Access. Based on our review, the HOA team and Board believe that much of this information is outdated or no longer valid. For that reason, we will not be migrating this data into Symliv. Instead, all owners will be asked to review their existing entries and re‑enter any guests or vendors that should remain active.
What issues will Symliv and new gate hardware solve?
Car limits - Owners and sub associations will now be able to set and hard enforce vehicle limits per home. For the Retreat the HOA has set a max car limit of 6, owners can set a lower limit for their home by contacting Masters HOA to set.
Significantly expedited reentry via left-hand lanes. No flapping of orange passes anymore, reentry will be via license plate recognition with greater than 99% accuracy utilizing best in class Tagmaster CT45 cameras.
Significantly shortened registration process in manned lanes for guests of the short-term rental homes. For visitors / guests who’s vehicle tag is not registered they will need to visit a manned gatehouse to be matched as a valid visitor / register guest and that vehicle will be allocated against one of the vehicle slots on that home. When a vehicle approaches the gatehouse, the camera system automatically captures and populates the license plate number, make, model, and color of the vehicle for the gate attendant. After the attendant scans the driver’s ID and confirms it matches a valid visitor or registered guest for the address, the vehicle is registered and granted entry. Once we have Curtis staff up to speed on the new system, we expect to be able to double the throughput per hour per manned lane minimum.
As Symliv is a browser based system and we no longer require a printer to issue Orange Passes we can have mobile check in on ipads at busy times with additional gate attendants walking down the line and registering guests before directing them into the return lanes.
Symliv comes with fully flexible report functionality and capabilities which will provide the Master Property Managers full access to all of the data in the system related to gate access. Why is this important? Currently, our system does not provide any visibility into how many guest check‑ins to expect on a given day—specifically, guests whose start date is “today.” This lack of insight makes it difficult to anticipate traffic volume and appropriately staff the Associations. The new system will give us this information, which will significantly improve our ability to plan staffing levels and manage gate operations more efficiently. This info will also be invaluable for other associations to help with their vendors such as expected Trash demand in Retreat / Condos or potential visitors to Clubs.
Symliv also has the ability to lock-out vehicles suspected of “Shuttling” which is a current problem with ABDI and QR codes where we have no ability to prevent multiple entries with same QR code. With Symliv we can fully configure the system to lock-out a vehicle if it returns through any gate more than x times per x mins. We will set this at 3 times per 60 mins initially and monitor and adjust.
As the “credential” is now a vehicle tag this significantly reduces the risk of sharing credentials. Today QR code sharing is one of our biggest issues.
With all brand new and upgradable software and hardware the constant breakdowns we currently experience will be behind us.
With battery backup as well as Starlink backup, we have significantly improved resilience and redundancy on our gate systems resulting in much improved uptime.
For owners with multiple homes or Property Managers with multiple homes all homes are now accessible via a single login. No need to log-out of one home and enter against another home.
I am getting a blank screen on the browser when trying to access Symliv?
Click HERE for Symliv video guides
As with all projects of this size the activities are broken down into phases with careful consideration being taken to making the transition as easy as possible for owners, residents, vendors and visitors / guests.
Initial infrastructure works started in February 2026 with “Foundation” phase split into 3 phases as follows:
Foundation Phase 1 involved upgrading power redundancy at all manned gatehouse by adding battery backup in addition to Duke Energy power supply being surge protected to protect sensitive electronic equipment. This was completed in March 2026
Foundation Phase 2 involved renewing all network infrastructure (Routers, switches, Access points and Network Video Recorders for Surveillance cameras) across all manned and unmanned locations. This was completed in May 2026
Foundation Phase 3 involved recabling, relocating and replacing all CCTV cameras across all manned and unmanned locations enabling complete coverage of all internal areas of gatehouses as well as 360 degree view of all gate locations as well as AI enabled serach capabilities. This wotk is underway and is expected to be completed in June 2026.
Foundation Phase 4 is the final phase of the foundation stage where we add connectivity redundancy providing failover in the event of Spectrum outage to Starlink connection ensuring our manned gate locations remain online. This phase is expected to be completed in July 2026
In parallel to these activities as part of the Symliv implementation Accurate Electronics as the premium partner of Symliv for Central Florida will implement all the software and hardware required to fully enable and renovate our gates. Again this is broken into 4 phases as follows:
Symliv Phase 0 started on May 18, 2026 and completed on May 22, 2026. This phase involved the installation of the local Symliv Server at US27 gatehouse, replacement of QR code scanners with virtual call boxes with temporary code entry at all manned visitor entry gatehouse right hand lane locations (Westside, Leopard Creek, US27 and North Tract (Whistling Straits) as well as all unmanned gates which had QR code scanners. This includes the unmanned perimeter gates at Tract K, Ocean Course Avenue and Whistling Straits as well as the internal Country Club gates at Leaderboard, Dove Valley, Beth Page, Green Mile and Olympic Club. During Phase 0 and until Symliv is enabled which is expected to be June 9th static codes will be in-place. While we recognize this is an equivalent risk to QR code sharing this is only temporary. Emails have been sent daily to inform owners of the static code as well as those codes being issued to visitors and guests on arrival or reentry on production of a valid orange pass.
Symliv Phase 1 starts on Tuesday May 26, 2026 and is expected to run for 4 weeks. During this time two Accurate crews anticipate converting one gate per crew every 3 days to be fully license plate enabled. This involves replacing the continental control panels at each gate and adding license plate cameras. Once the final gate is transitioned to license plate enabled these codes will then completely disappear.
Symliv Phase 2 commences upon completion of Phase 1 and involves the replacement of all lift arms (white barrier), resetting the traffic loops and replacing and adjusting sensors to reduce tailgating risk as well as removing the metal gates and sending for refurbishing, Additionally all gateposts will be straightened, strengthened as well as all gate motors replaced. Again this is expected to last 4 weeks with each set of gate leaves being offsite for up to 2 weeks for refabrication.
Symliv Phase 3 is as yet not board approved but if approved would include the following. Moving the barcode scanner and lift arm closer to the gatehouse to create an “Interlock” and adding lane separation between the left and right hand lanes. This would significantly reduce the tailgating risk at Bella Citta by only opening the metal gates after a car has driven beyond the lift arm and the lift arm has closed. Additional potentials for Phase 3 are to enable LPR and callbox facilities on Fallen Oak and Blackwolf Run unmanned Country Club gates. This would enable Country Club visitors who are license plate registered to avoid the Whistling Straits manned gatehouse and enter directly.
When will this happen?
No software or hardware will be able to solve the problem of unregistered guests. It’s now much easier for both Owners and Property Managers with Symliv to register guests and there is also a facility to send the lead booker for a short term rental the link where the lead booker can register the guests and vehicles up to the determined guest and vehicle limits saving the owner / property manager time and putting the onus on the lead booker to get the information correct.
What issues will Symliv not solve?
What do all the Symliv modules and logins do?
Symliv comes with a Hosting module that must be used for all Short Term Rental guest registration as this module controls Vehicle and Occupancy limits per home. This is also the only Symliv module that Property Managers will get access to.
Resident module is where you register friends / family members and long term vendor access. You must not provide these login credentials to Property Managers.
Further explanation can be found here
How do I register for hosting and what is involved in the process?
If you have a property manager they will be required to register for Symliv and provide a valid property management agreement during the registration process to be approved for Hosting access.
If you self host you must also register for hosting and be approved but no management agreement is required.
Further details of how to Register for Hosting can be found here
How do I enter Short Term Rental Guests into Symliv?
Details of how to register STR Guests can be found here
Where can i find instructions for the Resident App?
An explanation of what the different Pass Types in Symliv Resident app can be found here
Details of how to add a Resident to Symliv can be found here and to a contact for regular visitors and vendors details can be found here
For instructions on how to Create a Pass click here and to Delete a Pass click here
What do the different pass statuses mean on the Hosting Guest List?
Status of light grey and Incomplete means the Guest has not yet entered clicked on the link they have been sent either via SMS or email to enter the data regarding guests in their group.
Status of black and Rental Incomplete means the guest has entered the name of the vehicle driver but clicked on the Rental Car and then have 2 choices. 1. The guest can go back into the link and add the vehicle details and drive straight in via the left hand unmanned lanes or can goto a right hand manned lane and have the gate attendant enter the vehicle details for them.
Green with Ready to Scan means the Pass is activated, all details have been completed but that vehicle or guest have yet to check in. Do note that for Non Primary Driver passes if those people come in via a registered vehicle their pass will never be “used”. We do however recommend that you register all adults 18 and over. Reason this is important is that in the event the Non Primary Driver comes in via an Uber / Lyft etc the gate attendant will need a registered guest in the system in order to authorise access for the vehicle.
Green and Active means the vehicle or Non Primary Driver pass has been used either at a manned or unmanned gate for access.